When you book an appointment with me, that time is allotted for you and ONLY you. Please understand that massage therapists only get paid when they deliver a service. Therefore missed appointments are costly and prevent me from providing treatment to other clients.
My policy is simple - if you don't show up for your scheduled appointment, and you haven't notified me at least 24 hours in advance, you will be charged 100% of the treatment fee including HST. (Example: If you missed a 60 minute treatment which is $85.00 - including HST- you will be charged $85.00.) The outstanding balance will be charged at your following appointment. Payment cannot be made using Insurance coverage as that would be fraudulent.
In the event that you are unable to keep your scheduled appointment with me, please contact me by phone a least 24 hours prior to your appointment. If you don't reach me, please leave me a message on my voicemail, email or text me.
If I don't hear from you within this time frame, and you don't keep your appointment, the policy above will be applied.
I recognize that no one is perfect and there are circumstances that are out of control ( sudden illness, family emergencies, etc); therefore exceptions to the above policies may be made on those rare occasions.
Arriving Late to an Appointment
Please arrive 5-10 minutes early for your appointment. If your appointment is at 1:00pm for example and you arrive right at 1:00pm, by the time you take off your shoes, coat etc and use the bathroom you've cut into your treatment time.
In the event you arrive late to your appointment, you will still be charged for the full amount of your scheduled appointment.
( Example: If you've booked in for a 60 minute treatment but arrive 15 minutes late —> 60mins - 15mins = 45mins of treatment—> still charged for a 60 minute treatment)
I set aside a time slot just for you and I am unable to go outside of that time slot to avoid running late for the clients following your treatment time.
Thank you for your consideration.